BDIA MEMBER HUB
Support & Frequently Asked Questions
This page provides clear answers to common questions about managing your account and using the BDIA Member Hub. You’ll find FAQs covering sign-in and password help, updating profile and company details, accessing member-only resources, and troubleshooting typical issues.
How do I log in to the BDIA Member Hub?
To log into the BDIA Member Hub, first navigate here. On this page, you will be able to log in using the email address you signed up with and your password.
How do I reset my password?
If you have lost or forgotten your password, navigate here. Click the Lost your password? button. Enter your email address and press the Send reset link button. Check your emails, follow the instructions, and you will be able to input a new password when prompted.
Why am I not receiving the password reset email?
Unfortunately, password reset emails may sometimes end up in the spam folder. Please check your spam folder first. If you are still not receiving a password reset email, please contact us using the link below.
How do I update my personal profile details?
To update your personal profile information, navigate here. The first option you see on the page will say one of two things.
If you are an admin, the first option will read Admin Panel. If you are a member it will read Edit Profile.
Clicking on either of these options will enable you to amend your details.
How do I update our company details (address, website, products, etc.)?
This is an Admin-only action.
As an admin, navigate here. Click Admin Panel. From here you can amend your personal details, company information, team members, and company products.
How do I add a team member to our BDIA Member Hub access?
This is an Admin-only action.
As an admin, navigate here. Click Admin Panel. From here, click the Team Members tab. Select Add Member and complete the required information. Create a password for your team member and press save.
An alert will then be sent to BDIA notifying our team of the new member request.
Following approval by the BDIA team, the member will receive an email with login instructions. You may have to wait up to 24 hours for approval as all members are manually verified.
For security reasons, we strongly recommend that your team member changes their password after they log in for the first time.
How do I remove a team member or revoke access?
This is an Admin-only action.
As an admin, navigate here. Select Admin Panel. Click the Team Members tab. Hover over the name of the team member you wish to remove and click the pen icon. A member details form will pop up. Click Delete in the bottom corner. You will then be asked to confirm deletion.
Click Confirm delete and the user will be removed and access revoked.
How do I change who the account admin is?
This is an Admin-only action.
If you need to reassign the Admin role to another team member, you can do so by contacting the BDIA team.
Navigate here. Select Admin Panel. Click the Team Members tab. Information about changing the company admin can be found on this tab.
How do I find member-only documents and guidance quickly?
To find member-only documents and guidance quickly, we have developed this new Member Hub to conveniently organise the breadth of documents, insights, articles and resources available to you as a BDIA member. This Member Hub and all the content hosted here are only accessible to BDIA members.
To find resources, simply navigate here and select a category. Details of the resources organised within each category can be found at the top of its respective page. Some categories have a search functionality so you can quickly find what you need. For our annual documents, such as the BDIA Technical & Regulatory Update, select Load More and scroll back through the archived material.
Why can’t I access a member-only page or document?
In the unlikely event that you cannot access a page or document on members.bdia.org.uk, please make a note of the URL and contact us using the information below. If you can take a screenshot or describe what you’re seeing on the page, that will speed up the issue resolution process.
How do I become a member?
As the voice of the dental industry, the BDIA champions the needs of its members. If you’d like to register your company as a member of the British Dental Industry Association, you will find the application form here.